Edgar Schein, (1990). A General Philosophy of Helping : Process Consulting. Sloan Management Review.
Another term that pops up from time to time is 'systemic consulting' which is not in contradiction with process consultation. That term highlights the importance to look at the organizational system as a whole and the interrelations of the different parts of the system and how that creates meaning in the organization.
A few more articles on systemic and/or process consultation are listed below :
- Campbell, David and Huffington, Claire (2008) Introduction: Six stages of systemic consultation. In: Organizations Connected: A Handbook of Systemic Consultation. Karnac Books, London, pp. 1-14.
- Edgar Schein, Adam Kahane & Otto Schramer., (2001). Humility and Ignorance. What it takes to be an effective process consultant. Reflections, Vol.3, N°2.
- Lambrechts, F., Bouwen R., Grieten, S., Huybrechts, J., & E. Schein., (2011). Learning to Help Through Humble Inquiry and Implications for Management Research, Practice and Education : An Interview with Edgar H. Schein. Academy of Management Learning and Education. Vol.10, N°1.
- Ariane Berthoin Antal and Camilla Krebsbach-Gnath., (1998). Consultants as Agents of Organizational Learning: The Importance of Marginality. WZB (Wissenschaftszentrum Berlin für Sozialforschung).
- Steven Appelbaum & Anthony Steed., (2005). The critical success factors in the client-consulting relationship. Journal of Management Development. (no longer available online)